Welcome to East Bay Surgery Center
The physicians and staff at East Bay Surgery Center welcome you to our facility. East Bay Surgery Center is a state-of-the-art outpatient surgical center that was designed, equipped and staffed to provide the highest quality surgical care.
To assist in preparing for this one-day procedure and to make your stay as comfortable as possible, we ask you to read the following instructions within our Patient Guide.
You will be notified by our office staff at least 2 days, prior to your surgical schedule, as to the time you should arrive at the center. Please note arrival time is not your surgical time. Prior to your surgical experience, you will meet with the nursing staff and anesthesia department to prepare for your procedure. This process is factored into your entire time at the center, which is on average 2 ½ – 3 hours.
In order to assist us in obtaining your necessary health information, we ask that prior to your Pre-Admission Call you please enter your health information into a secure online site by clicking on the One Medical Passport Link – This is located to the left hand side of this page.
Some of our physicians will give their patients drops to use three days before surgery. If you are uncertain of your physicians’ orders, please contact their office.
It is essential you supply us with the following documents when you arrive at the center.
- Your insurance information (please bring your cards, we will photo copy).
- Picture identification (Must be a Federal or State Issued ID Card)
- A list of all your medications with dosage and time you take them. Please include any over the counter medications you take.
- The name of your Primary Care Physician, Cardiologist and/or any other physician you see on a regular basis.
You are responsible for any deductions and/or co-pays at the time of service. If you are unsure of your insurance co-pays or deductions please contact your insurance company. We do accept all major credit cards, checks and cash.
You must make arrangements to be driven home by a responsible adult. If you are unable to make arrangements for a responsible adult to drive you please let your physician know.
If you have any special needs for your day of surgery, please inform your physician.
A member of the nursing staff from East Bay Surgery Center will call 3-4 days prior to surgery between the hours of 8:00am and 5:00pm. If you do not hear from us 2 days before your surgical day please call us at 508-324-1171.
The call will take about 5 – 10 minutes and it is helpful to have a pen and paper available to write down the instructions the nursing staff gives you. They will give you your preoperative instructions and they will have some questions regarding your medical history. Specific instructions for certain medications will be given at this time, if applicable. PLEASE LEAVE ANY VALUABLES AT HOME.
Evening Before Surgery
Do not eat or drink anything after midnight, unless otherwise instructed. Shower or bathe the night before or the morning of surgery.
Day of Surgery
Please take all your prescription medication, as directed, in the morning with a small sip of water. NO MORE THAN 16 ounces of water (clear liquids) up to 2 hours prior to arrival time.
Wear comfortable clothing. Remove all jewelry, including body piercings, and do not use any cosmetics, make-up, hair spray, perfume or after-shave. You may use deodorant.
DO NOT REMOVE your hearing aids. We will do that prior to you entering the surgical room. It will be stored under your stretcher. Again, please leave any valuables at home and empty your pockets of keys, nail clippers, pocket knives, scissors and anything that can be considered a weapon.
This facility does not provide implementation of advanced directives, however, the following protocol is in place:
- This facility will post information in the waiting room regarding our policy on advanced directives.
- All patients will be asked if they have advanced directives.
- All patients are offered information regarding EBSC advanced directives.
- All patients will be informed that this facility does not honor advanced directives.
- All patients who present with advance directive (DNR order) will be asked to sign a waiver stating, “while at EBSC the DNR order will not be honored”.
- A copy of the advanced directive, if applicable, will be placed in the patients chart.
- All patients in life threatening situations will have life sustained at this facility and be transferred to the hospital via ambulance.
A copy of the chart (to include the advanced directive waiver, if applicable) will be transferred to the hospital via ambulance.
Your Role in Recovery
AFTER YOU HAVE RETURNED HOME
Re-read the discharge instructions and follow your doctor’s orders regarding surgical site care, rest, medication, diet, and activity.
Follow any specific diet and/or fluid restrictions. A healthy diet and drinking water helps heal your body.
Follow specific instructions given by your doctor regarding incision and bandage care to aid in healing and preventing infection. Wash your hands before and after touching your bandage and incision.
In the event of an emergency such as extreme pain in the operative eye, sudden loss of vision and/or signs of infection; (redness, discharge, fever), please call your surgeons office immediately.
NOTE: IF THIS IS A MEDICAL EMERGENCY PLEASE CALL “911” IMMEDIATELY**
Patient Rights and Responsibilities
East Bay Surgery Center, LLC has established this Patient’s Bill of Rights as a policy with the expectation that observance of these rights will contribute to more effective patient care and greater satisfaction for the patient, his physician, and the group organization. It is recognized that a personal relationship between the physician and the patient is essential for the provision of proper medical care. The traditional physician-patient relationship takes on a new dimension when care is rendered within an organized structure. Legal precedent has established that the facility itself also has a responsibility to the patient. It is in recognition of these factors that these rights are affirmed.
Photographs, Cell Phone Use and Video Taping
The facility takes patient privacy seriously. The use of cell phones or the taking of pictures or recording of any patient or staff member in the facility including the waiting area, is prohibited. Any patient or visitor that is found taking pictures, or videotaping patients or staff via cell phone or other device will be asked to delete the recording(s) and refrain from further recording/photography/videography.
As a Patient, You Have the Right to:
- Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.
- Personal and informational privacy.
- Confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.
- Information concerning your diagnosis, treatment, and prognosis, to the degree known.
- The opportunity to participate in decisions involving your healthcare.
- Competent, caring healthcare providers who act as your advocates.
- Know the identity and professional status of individuals providing service. And have the right to change providers if other qualified providers are available.
- Adequate education regarding self-care at home translated in language you can understand.
- Make decisions about medical care, including the right to accept or refuse medical or surgical treatment
- Impartial access to treatment regardless of race, color, sex, gender identity, national origin, religion, handicap, disability.
- To be free from all forms of abuse or harassment.
- To exercise his/her rights without being subject to discrimination or reprisal.
- Receive an itemized bill for all services.
- Report any comments concerning the quality of services provided to you during the time spent at the facility and receive follow-up on your comments.
- Know about any business relationships among the facility, healthcare providers, and others that might influence your care or treatment.
- To change providers if you are not satisfied with your current provider.
As a Patient, You Are Responsible for:
- Providing, to the best of your knowledge, accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate physician(s).
- Following the treatment plan recommended by the primary physician involved in your case.
- Providing an adult to transport you home after surgery and an adult to be responsible for you at home for the first 24 hours after surgery, if required by his/her provider.
- Indicating whether you clearly understand a contemplated course of action and what is expected of you and ask questions when you need further information.
- Behave respectfully toward all the healthcare professionals and staff, as well as other patients.
- Your actions if you refuse treatment, leave the facility against the advice of the physician, and/or do not follow the physician’s instructions relating to your care.
- Ensuring that the financial obligations of your healthcare are fulfilled as expediently as possible, for any charges not covered by his/her insurance.
- Providing information about and/or copies of any living will, power of attorney, or other directive that you desire us to know about.
No catalog of rights can guarantee the patient the kind of treatment he has a right to expect.
This facility has many functions to perform, including the prevention and treatment of disease, the education of both health professionals and patients. All these activities must be conducted with an overriding concern for the patient, and, above all, the recognition of his dignity as a human being. Success in achieving this recognition assures success in the defense of the rights of the patient.
Any complaints regarding this policy should be addressed to either;
Suzanne Spear, RN/Clinical Director or Claudia Bussiere, RN/Administrator at
or you may file a grievance with the;
State of Massachusetts
Health and Human Services
Centers for Medicare & Medicaid
Notice of Privacy Practices
Notice of Privacy Practices Summary
The facility does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex.
The facility provides free aids and services for disabilities as follows:
- Qualified sign language interpreters
- Written information in other formats (large print, electronic formats, etc)
The Center provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Patients who believe that the facility has failed to provide these services may file a complaint with the either in person or by mail, fax or email. (See Grievance Procedure Link Below)
Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Please contact the following with any concerns or complaints related to your experience at the surgery center. Complaints are reviewed and acted upon as they are received.
Claudia Bussiere, RN, BSN
440 Swansea Mall Drive
Swansea, MA 02777
The patient, family member, and visitor to the facility may contact the following if not satisfied with the outcome of their complaint:
Massachusetts Department of Public Health
250 Washington Street
Boston, MA 02108